Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please contact us directly at: Our Support Portal, we are happy to answer!
FAQ - Frequently Asked Questions
We offer available services through FedEx, UPS, USPS, and DHL. Most products can be ordered via next-day-air service.
Yes. We can ship to your client.
Please add a note during checkout or call or email us to let us know. We can also include your packing slip and/or your shipping label upon request.
All of our options are displayed during checkout. We accept a wide variety of payments. We accept standard Visa, Mastercard, and American Express payments (along with similar options for international customers).
We also offer Amazon Pay, Apple Pay, and PayPal. Wire/ACH payment information is available upon request. And we also use niche B2B platforms like Bill.Com. If you have any other requests, please reach out to us.
Typically, we do not offer Net Terms. We prefer orders be prepaid. If Net Terms are necessary, please reach out to us.
- First, please sign up for an account on our website.
- Second, please email your local exemption form to info@b2esurplus.com.
- Typically, we respond to tax-exempt requests within 10-15 minutes.
We offer a mix of new and used products. Both product conditions are listed on the product page.
Yes. We do our best to keep our inventory control very accurate. If you'd like to verify stock, please reach out to us via phone/text or email. If there are any stock errors, we will let you know immediately.
Our refurbished products are usually used. They are cleaned, tested, and include a 90-day warranty.
We do not represent any manufacturers. We are also known as "discount / overstock / surplus", "grey market", a "non-authorized stocking distributor", or "independent distributor".
We offer a 90-day warranty on all sales through Ready Go MRO. Typically, the manufacturer will not warranty products that we resell.
Additional FAQ
You are welcome to contact us. We typically need product brand, model, condition, and quantity. Pictures also help. We are always happy to make an offer
We are a non-authorized stocking distributor. We purchase a lot of job leftovers, legacy products, overstock, liquidations, etc. We are also known as a liquidator or grey-market dealer.
We stock a mix of new and refurbished products. Our new products usually include original packaging.
We can sometimes provide a discount, especially for larger quantity and resale orders.
To request a discount, you can send us a RFQ through our online system, or call (602-692-8333) or email (info@readygomro.com)!
Yes. We have an automatic quoting system. The "Request a Quote" button is located underneath the "add to cart" button in every listing. If you cannot get it to work, please contact us and we can manually supply a quote.
Yes. You can simply include your PO # during checkout, and it will be on your receipt. Or, if required, you can first email us a PO (info@b2esurplus.com) and we can issue a matching invoice.
Yes. Local pickup is available. Our pickup hours are "by appointment only". Also, some of our products ship directly from distributors. Please call, email, or text us to arrange pickup.
Yes. We have a standard 90-day delivery window on all orders. Our full warranty return/exchange policy is located at https://www.b2esurplus.com/90-day-warranty/
Unable to find satisfactory answers? Contact Support